Guest Experience Host - Gym Front Desk & Member Support

EōS Fitness; Land O' Lakes (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Daily Pay offered

Group Health, dental, vision, EAP

401(k) + Company matching

Sophia Learning personal education

Employee referral program

Discounted Personal Training and merch

Job summary

EōS Fitness is seeking a Service Associate to warmly welcome members and guests, provide information on programs and memberships, and address inquiries with professionalism. This role reports to the Operations Manager and supports a high-energy, service-focused gym environment.

Responsibilities include greeting guests, processing memberships, and maintaining a clean front desk and facility. CPR certification is required within 30 days, with flexible scheduling including evenings and weekends.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk

Multitasking

Interpersonal skills

MS Office

Gym management software

Tools

MS Office

Gym management software

Job description

EōS Fitness is seeking a Service Associate to warmly welcome members and guests, provide information on programs and memberships, and address inquiries with professionalism. This role reports to the Operations Manager and supports a high-energy, service-focused gym environment.

Responsibilities include greeting guests, processing memberships, and maintaining a clean front desk and facility. CPR certification is required within 30 days, with flexible scheduling including evenings and weekends.