Member Experience Host - Gym Front Desk

EōS Fitness; Richmond (TX); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Free gym membership

Daily pay

401(k) matching

Health, dental, vision benefits

Employee referral program

Sophia Learning access

Paid time off

Job summary

EōS Fitness in Richmond, TX is hiring a Service Associate to greet members, provide information, and support a welcoming gym experience. You will check-in members, answer questions, process payments, and help maintain a clean, friendly front desk environment.

The role emphasizes customer service, flexibility to work evenings and weekends, and a team-driven culture aligned with EōS Core Values. CPR is required within 30 days of hire and training is provided.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk experience

Interpersonal skills

Multitasking

Flexibility to work evenings weekends

Tools

Gym management software

MS Office

Job description

EōS Fitness in Richmond, TX is hiring a Service Associate to greet members, provide information, and support a welcoming gym experience. You will check-in members, answer questions, process payments, and help maintain a clean, friendly front desk environment.

The role emphasizes customer service, flexibility to work evenings and weekends, and a team-driven culture aligned with EōS Core Values. CPR is required within 30 days of hire and training is provided.