Guest Experience Host - Front of House (Flexible Shifts)

Duffy s Management Inc; Florida; On-site; USD 18,000 - 25,000; Full time

Job summary

Duffy's Management Inc is hiring for a Front of House hourly role in Miami, FL. You will greet guests, seat them, manage table rotation, take inquiries, and input takeout orders into the POS system. You will collaborate with kitchen and service teams to ensure smooth dining experiences.

The position requires reliability, adaptability, and a calm approach to high-stress situations. Availability on days, nights, weekends, and holidays is expected, with opportunities to grow through MVP program

Qualifications

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change and to considerable variety in the workplace.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Social Orientation — Job requires preferring to work well with others rather than alone.

Responsibilities

• Greet guests and seat them at tables or in waiting areas.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Provide guests with menus.
• Answer telephone calls and respond to inquiries or transfer calls.
• Input takeout orders accurately into POS system.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed.
• Receive and record guest dining reservations.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Assist other restaurant workers by serving food and beverages, or by bussing tables.
• Direct guests to bar area while waiting for a table.
• Strong MVP Program knowledge.
• Maintain a positive and professional approach to coworkers and customers.

Skills

Dependability

Initiative

Adaptability/Flexibility

Stress Tolerance

Attention to Detail

Self-Control

Integrity

Cooperation

Concern for Others

Social Orientation

MVP Program knowledge

Job description

Duffy's Management Inc is hiring for a Front of House hourly role in Miami, FL. You will greet guests, seat them, manage table rotation, take inquiries, and input takeout orders into the POS system. You will collaborate with kitchen and service teams to ensure smooth dining experiences.

The position requires reliability, adaptability, and a calm approach to high-stress situations. Availability on days, nights, weekends, and holidays is expected, with opportunities to grow through MVP program