Guest Experience Host | Front Desk & Seating Coordinator

Skillets; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Skillets in Naples, FL is seeking a friendly Host to greet guests, seat them, manage waitlists, and coordinate with the waitstaff to ensure a smooth, welcoming dining experience.

You will answer calls, handle reservations, maintain an organized host stand, and uphold high standards of customer service in a fast-paced environment. A positive attitude and solid multitasking skills are essential in this role.

Qualifications

• High School Diploma or equivalent.
• Proven experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Outstanding problem-solving skills and quick thinking.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation systems a plus.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their assigned tables and ensure they are comfortable.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Coordinate with waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with management to improve guest experience and implement changes.
• Adhere to company policies, procedures, and safety regulations.

Skills

Customer Service

Hospitality

Communication

Multitasking

Problem Solving

Professional Appearance

Reservation Systems

Education

High School Diploma

Job description

Skillets in Naples, FL is seeking a friendly Host to greet guests, seat them, manage waitlists, and coordinate with the waitstaff to ensure a smooth, welcoming dining experience.

You will answer calls, handle reservations, maintain an organized host stand, and uphold high standards of customer service in a fast-paced environment. A positive attitude and solid multitasking skills are essential in this role.