Guest Experience Host - Front Desk & Seating

Skillets Restaurants; Port Charlotte (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Skillets Restaurants in Port Charlotte, FL seeks a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure efficient service.

The role requires a High School Diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Prior customer service or hospitality experience is preferred.

Qualifications

• High School Diploma or equivalent required or preferred.
• Experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to tables and ensure their comfort.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls and relay messages with accuracy.
• Coordinate with waitstaff to ensure smooth service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional service.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with management to improve guest experience and implement changes.
• Adhere to company policies, procedures, and safety regulations.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Ability to work under pressure

Professional appearance

Reservation systems

Friendly demeanor

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Skillets Restaurants in Port Charlotte, FL seeks a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure efficient service.

The role requires a High School Diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Prior customer service or hospitality experience is preferred.