Warm Welcome Host - Front-of-House & Reservations

Skillets; Sarasota (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Skillets in Sarasota, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure smooth service.

As a key front-of-house team member, you will handle phone inquiries, maintain a welcoming lobby, and support the management team to enhance the guest experience. Join our team and contribute to an inviting dining atmosphere.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills; familiarity with reservation systems is a plus.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their assigned tables and ensure they are comfortable.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Assist in coordinating with the waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Customer service experience

Education

High School Diploma

Job description

Skillets in Sarasota, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure smooth service.

As a key front-of-house team member, you will handle phone inquiries, maintain a welcoming lobby, and support the management team to enhance the guest experience. Join our team and contribute to an inviting dining atmosphere.