Guest Experience Host: Warm Welcome & Seamless Seating

Skillets Restaurants; Sarasota (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Skillets Restaurants in Sarasota, FL is seeking a friendly Host to welcome guests and manage seating with professionalism. You will greet guests, escort to tables, handle reservations, answer phones, and coordinate with waitstaff to ensure a smooth service flow.

The ideal candidate has a high school diploma or equivalent and excellent communication and interpersonal skills, plus strong organization to thrive in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation systems.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their assigned tables and ensure they are comfortable.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Assist in coordinating with the waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Under pressure

Professional appearance

Basic computer skills

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Skillets Restaurants in Sarasota, FL is seeking a friendly Host to welcome guests and manage seating with professionalism. You will greet guests, escort to tables, handle reservations, answer phones, and coordinate with waitstaff to ensure a smooth service flow.

The ideal candidate has a high school diploma or equivalent and excellent communication and interpersonal skills, plus strong organization to thrive in a fast-paced environment.