Guest Experience Host

Skillets Restaurants; Naples (FL); Hybrid; USD 1,929,000 - 2,480,000; Full time

Job summary

Skillets Restaurants in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure efficient service.

Ideal candidates have strong communication, multitasking, and problem-solving skills, and a professional appearance. Prior customer service or hospitality experience is preferred in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Proven experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Outstanding problem-solving skills and quick thinking.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation systems is a plus.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their assigned tables and ensure they are comfortable.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Assist in coordinating with the waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Skills

Customer service

Hospitality experience

Communication

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Professional appearance

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Skillets Restaurants in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure efficient service.

Ideal candidates have strong communication, multitasking, and problem-solving skills, and a professional appearance. Prior customer service or hospitality experience is preferred in a fast-paced environment.