Front Desk Guest Experience Agent

Hyatt Place St. Petersburg; Saint Petersburg (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Hyatt Place St Petersburg is seeking a Gallery Host to deliver service excellence in a welcoming hotel environment. You will handle check-ins and check-outs, issue room keys, and resolve guest issues in line with Kolter Hospitality and Hyatt Place standards.

Experience in hospitality is a plus, but none required. You should be able to work weekends, stand for long periods, and provide personalized guest service. Join a team that values guest satisfaction and equal opportunity employment.

Qualifications

• Experience in hospitality customer service is a plus.
• Education: None.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel's rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Job description

Hyatt Place St Petersburg is seeking a Gallery Host to deliver service excellence in a welcoming hotel environment. You will handle check-ins and check-outs, issue room keys, and resolve guest issues in line with Kolter Hospitality and Hyatt Place standards.

Experience in hospitality is a plus, but none required. You should be able to work weekends, stand for long periods, and provide personalized guest service. Join a team that values guest satisfaction and equal opportunity employment.