Front Desk & Guest Services Concierge

Kolter Hospitality, LLC.; Delray Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality, LLC. and Hyatt Place Delray Beach in Delray Beach, FL are seeking a Front Desk Agent to deliver service excellence. You will process check-ins and check-outs, issue room keys, and resolve guest issues while following standards.

Responsibilities include assisting guests with requests, coordinating services, welcoming guests by name, and supporting meeting space setup and food/beverage service as needed. This role requires flexibility to work weekends and holidays.

Qualifications

• Customer service experience in hospitality is a plus.
• Ability to work weekends and holidays.

Responsibilities

• Process check-ins and check-outs.
• Issue and manage room keys for guests.
• Resolve guest issues following Kolter Hospitality standards.
• Coordinate guest requests and information on hotel services.
• Welcome guests by name and assist with meeting space setup and catering tasks.
• Perform cashiering duties and ensure safety procedures are followed.

Job description

Kolter Hospitality, LLC. and Hyatt Place Delray Beach in Delray Beach, FL are seeking a Front Desk Agent to deliver service excellence. You will process check-ins and check-outs, issue room keys, and resolve guest issues while following standards.

Responsibilities include assisting guests with requests, coordinating services, welcoming guests by name, and supporting meeting space setup and food/beverage service as needed. This role requires flexibility to work weekends and holidays.