Guest Services Front Desk Host

Kolter Hospitality; Boca Raton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Kolter Hospitality Gallery Host delivers service excellence to our guests, creating a comfortable and welcoming environment. This position handles check-ins/check-outs, issues room keys, and resolves guest issues in line with Kolter Hospitality and Hyatt Place standards.

Responsibilities include assisting guests with requests, informing them about hotel services and amenities, greeting guests by name, and maintaining safety procedures while performing duties.

Qualifications

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow all safety procedures while working.

Responsibilities

• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel's rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.

Skills

Guest service

Cash handling

Problem solving

Communication

Multitasking

Job description

Kolter Hospitality Gallery Host delivers service excellence to our guests, creating a comfortable and welcoming environment. This position handles check-ins/check-outs, issues room keys, and resolves guest issues in line with Kolter Hospitality and Hyatt Place standards.

Responsibilities include assisting guests with requests, informing them about hotel services and amenities, greeting guests by name, and maintaining safety procedures while performing duties.