Breakfast & Guest Experience Associate

Hyatt Place Delray Beach; Delray Beach (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

Kolter Hospitality at Hyatt Place Delray Beach seeks a Gallery Host to deliver outstanding guest service and create a welcoming environment. You will assist with check-in/check-out, issue keys, and resolve guest issues in line with hotel standards.

Additional duties include coordinating guest requests, informing guests about services, setting up meeting spaces, preparing beverages/food for events, and handling cashiering tasks while ensuring safety procedures are followed.

Qualifications

• Experience in hospitality customer service is a plus.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down meeting space; prepare food/beverages for meetings/events.
• Follow the hotel’s rate structures, discounts and upsell strategies.
• Perform cashiering tasks like bill/invoice settlement and posting charges.

Skills

Customer service

Hospitality

Job description

Kolter Hospitality at Hyatt Place Delray Beach seeks a Gallery Host to deliver outstanding guest service and create a welcoming environment. You will assist with check-in/check-out, issue keys, and resolve guest issues in line with hotel standards.

Additional duties include coordinating guest requests, informing guests about services, setting up meeting spaces, preparing beverages/food for events, and handling cashiering tasks while ensuring safety procedures are followed.