Overnight Front Desk Host & Night Auditor

Hyatt Regency; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free meals

Room nights discount

Insurance (Medical, Dental, Vision)

Retirement savings plan

Training & development

Tuition reimbursement

Job summary

The Hyatt Regency Phoenix invites applications for an Overnight Front Office Host who delivers exceptional guest service during overnight hours while managing the front desk and night audit tasks. This role balances guest check-in/out, payment processing, nightly reconciliation, and clear communication of hotel services, promotions, and local information.

You will be the face of Hyatt during overnight shifts, coordinating with housekeeping and maintenance to ensure safety, accuracy, and a

Qualifications

• Previous hotel front desk, guest services, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to accurately handle cash, credit card transactions, and financial reconciliation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and guest recovery skills.
• Must be dependable, professional, and able to maintain confidentiality.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Flexible schedule with the ability to work overnight shifts, weekends, holidays, and peak business periods.

Responsibilities

• Welcome guests and provide efficient check-in and check-out services.
• Process guest registrations, room assignments, and payment transactions.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Communicate hotel services, amenities, promotions, and local area information.
• Complete nightly audit procedures and reconcile daily financial transactions.
• Prepare and distribute required overnight reports.
• Maintain accurate guest records and reservation information.
• Report any unusual activity or safety concerns.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Handle phone calls, reservations, and internal communications during overnight hours.
• Ensure the front desk and lobby areas remain organized and presentable.
• Provide exceptional service that enhances the overall guest experience.

Skills

Front desk experience

Cash handling

Guest services

Overnight shift

Communication skills

Tools

Hotel operating systems

Job description

The Hyatt Regency Phoenix invites applications for an Overnight Front Office Host who delivers exceptional guest service during overnight hours while managing the front desk and night audit tasks. This role balances guest check-in/out, payment processing, nightly reconciliation, and clear communication of hotel services, promotions, and local information.

You will be the face of Hyatt during overnight shifts, coordinating with housekeeping and maintenance to ensure safety, accuracy, and a