Guest Experience Host (Front Desk)

Kids for the Future; Chappaquiddick (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) to host guests during their stay at our Faraway brand properties. You will greet guests warmly, check them in/out, and coordinate with departments to ensure a seamless experience.

Responsibilities include providing local information, assisting with reservations, and delivering VIP amenities. The role requires a hospitable demeanor, teamwork, and physical stamina for shifts up to 8 hours, up to 40 lb lifts, and

Qualifications

• Enjoys working on a team, hard working, experience in multi-tasking and is detail oriented.
• Knowledge of the local area: things to do and places to go, and has enthusiasm to acquire that knowledge.
• Is warm, hospitable and enjoys speaking with guests.
• Genuine desire to be helpful: able to jump in and assist other departments when necessary.
• Works cooperatively with others in all situations.
• Works well in a team environment, as well as alone
• Clear understanding of the English language (verbal and written).
• Ability to lift up to 40 lbs and stand, up to 8 hours per shift.
• Experience in guest or customer service (preferred).
• Flexible in schedule and willing to meet the demands of a complex operation.

Responsibilities

• Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests.
• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs.
• Facilitate making reservations and room changes.
• Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B.
• Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner.
• Inspect clean rooms in preparation for guest arrival (if applicable).
• Prepare and deliver VIP amenities.
• Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.

Job description

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) to host guests during their stay at our Faraway brand properties. You will greet guests warmly, check them in/out, and coordinate with departments to ensure a seamless experience.

Responsibilities include providing local information, assisting with reservations, and delivering VIP amenities. The role requires a hospitable demeanor, teamwork, and physical stamina for shifts up to 8 hours, up to 40 lb lifts, and