Guest Experience Concierge - Front Desk

7710 Granite Loop Road Manager, LLC; Teton Village (WY); Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) to host guests at the Faraway brand properties in Teton Village, WY. You will greet guests, manage check-ins/outs, and coordinate with housekeeping, maintenance, and F&B to ensure a seamless stay.

The role emphasizes a warm, hospitable approach, knowledge of the local area, and teamwork in a fast-paced environment. Applicants should be able to lift up to 40 lbs and stand for up to 8 hours per shift.

Formación

• Experience in guest or customer service (preferred).
• Clear understanding of the English language (verbal and written).
• Ability to lift up to 40 lbs and stand up to 8 hours per shift.
• Enjoys working on a team and is detail oriented.
• Flexible schedule for a complex operation.

Responsabilidades

• Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests.
• Provide information, recommendations and booking services for guest inquiries, including directions, hours, services, transport and tickets.
• Facilitate making reservations and room changes.
• Coordinate communication between the front desk and Housekeeping, Maintenance/Engineering, and F&B.
• Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner.
• Inspect clean rooms in preparation for guest arrival (if applicable).
• Prepare and deliver VIP amenities.
• Perform other duties as assigned and requested to meet business needs.

Conocimientos

Teamwork

Multitasking

Attention to detail

Guest service

English language

Physical strength

Descripción del empleo

Collared Martin Hospitality is seeking a Front Desk Agent (House Ambassador) to host guests at the Faraway brand properties in Teton Village, WY. You will greet guests, manage check-ins/outs, and coordinate with housekeeping, maintenance, and F&B to ensure a seamless stay.

The role emphasizes a warm, hospitable approach, knowledge of the local area, and teamwork in a fast-paced environment. Applicants should be able to lift up to 40 lbs and stand for up to 8 hours per shift.