Guest Experience Host: Flexible Hours & Growth

Workstream; San Jose (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Extensive Training

Real Advancement Opportunities

Job summary

IHOP is seeking a Host/Hostess in San Jose to warmly welcome guests, seat them promptly, and ensure a friendly dining experience. You will answer phones, assist with To-Go orders, and coordinate with the kitchen to keep service smooth.

Experience as a host is a plus, and you must be flexible to work in shifts. The role emphasizes teamwork, communication, and delivering excellent customer service.

Responsibilities

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.

Job description

IHOP is seeking a Host/Hostess in San Jose to warmly welcome guests, seat them promptly, and ensure a friendly dining experience. You will answer phones, assist with To-Go orders, and coordinate with the kitchen to keep service smooth.

Experience as a host is a plus, and you must be flexible to work in shifts. The role emphasizes teamwork, communication, and delivering excellent customer service.