Guest Experience Host — Fast-Paced, VIP Service

Groot Hospitality; Las Vegas (NV); Sur place; USD 30 000 - 37 000; Plein temps

Résumé du poste

Groot Hospitality’s Komodo Las Vegas is seeking a Host/Hostess to deliver outstanding guest experiences and uphold brand service standards. You will manage greeting, seating, and guest flow, ensuring a positive first impression in a fast-paced environment.

Responsibilities include coordinating with staff, maintaining menu knowledge, and assisting with reservations while upholding health and safety guidelines. This full-time role requires flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 1 year of experience.
• Fluent in English.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Responsabilités

• Attend all restaurant required meetings and trainings.
• Maintain regular attendance in Groot Hospitality standards.
• Full-time availability with flexibility to work a variable schedule, including evenings, holidays and weekends.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform.
• Follow food safety and sanitary guidelines issued by the Health Department.
• Complete assigned side-work in allocated timeframe.
• Have strong food and beverage menu knowledge.
• Have complete knowledge of the floor plan, table numbers and stations.
• Greet guests promptly as they enter the restaurant, making a positive first impression.
• Greet guests warmly with a smile, making eye contact.
• Know and acknowledge all VIPs by name.
• Answer phones, keep accurate count of waitlist and reservations.
• Collect and store menus. Maintain the cleanliness and preventability of the menus.
• Ensure that all menus are current according to the most recent changes.
• Replace all menus in poor condition after ensuring replacements are available.
• Monitor which tables are in use, available, and about to turn over.
• Be immediately aware when tables are reset and ready for guests.
• Check for completeness of table settings.
• Keep an accurate count of guests providing the kitchen and management with updates regularly.
• Frequently check back with guests who are waiting in the bar area to be seated.
• When a guest is leaving, always thank them and use their name when possible.

Connaissances

Communication skills

Fluent English

Attention to detail

multitasking

Formation

High school diploma or equivalent

Description du poste

Groot Hospitality’s Komodo Las Vegas is seeking a Host/Hostess to deliver outstanding guest experiences and uphold brand service standards. You will manage greeting, seating, and guest flow, ensuring a positive first impression in a fast-paced environment.

Responsibilities include coordinating with staff, maintaining menu knowledge, and assisting with reservations while upholding health and safety guidelines. This full-time role requires flexibility for evenings, weekends, and holidays.