Guest Experience Host – Evenings & Weekends

Churchill Downs Incorporated; Florence (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Turfway Park Racing & Gaming, operated by Churchill Downs Incorporated, seeks friendly hospitality staff to welcome guests, manage reservations, and seat patrons in a fast-paced live entertainment setting.

Role requires weekend/evening availability, ability to obtain KHRC license, and a strong knowledge of Bourbon and Brew offerings. Training provided, with opportunities to advance in a premier Kentucky venue.

Qualifications

• Weekend and evening availability required.
• Must be at least 21 years old.
• KHRC license eligibility or ability to obtain license.

Responsibilities

• Greet guests on entry and manage waiting list.
• Provide menus and answer initial questions.
• Seat guests at tables or waiting areas.
• Assign guests to tables, keeping rotation in mind for balance.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and help resolve them.
• Answer phone calls, take reservations and answer questions.
• Knowledge of Bourbon and Brew menu.
• Perform other duties as assigned.

Skills

Weekend & evening availability

Education

Must be at least 21 years old

KHRC License eligibility

Job description

Turfway Park Racing & Gaming, operated by Churchill Downs Incorporated, seeks friendly hospitality staff to welcome guests, manage reservations, and seat patrons in a fast-paced live entertainment setting.

Role requires weekend/evening availability, ability to obtain KHRC license, and a strong knowledge of Bourbon and Brew offerings. Training provided, with opportunities to advance in a premier Kentucky venue.