Guest Experience Host - Dining & Wine Service

The Press Club Grill; Arlington Heights (IL); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Dining discounts

Medical insurance

401(k) retirement savings

Flexible savings accounts

Paid time off

Employee assistance program

Job summary

Cooper’s Hawk is seeking a Service Assistant in Arlington Heights, IL to ensure a welcoming guest experience. You will greet guests, coordinate with team members, and support service standards while helping with food delivery for dine-in and carry-out.

The role requires strong customer service, a team mindset, and the ability to multi-task in a fast-paced restaurant setting. Flexible shifts and weekend availability are common in this position.

Qualifications

• Must be able to read, write and understand English.
• Thrives in a team-based environment.
• Passion for guest service and hospitality-focused.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Coordinate with departments to ensure a memorable guest experience.
• Adhere to service standards and food handling procedures.
• Deliver food orders to tables and for carry-out when assigned.
• Engage with Guests and answer questions about food, wine, and facilities.
• Maintain knowledge of the menu and keep service areas stocked.

Skills

Guest service

Teamwork

English literacy

Flexibility

Multi-tasking

Physical stamina

Job description

Cooper’s Hawk is seeking a Service Assistant in Arlington Heights, IL to ensure a welcoming guest experience. You will greet guests, coordinate with team members, and support service standards while helping with food delivery for dine-in and carry-out.

The role requires strong customer service, a team mindset, and the ability to multi-task in a fast-paced restaurant setting. Flexible shifts and weekend availability are common in this position.