Guest Experience Coordinator

Landed; Town and Country (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) Matching

Flexible Savings Accounts

Flexible Schedules

Paid Time Off

Employee Assistance Program

Wine Education

Career Growth

Job summary

Cooper’s Hawk invites you to join our team as a Service Assistant, where you’ll be the first point of contact for Guests and help stage the dining area to create a memorable experience. You’ll greet Guests with hospitality, coordinate with kitchen and service staff, and ensure orders are delivered promptly and accurately.

You’ll be supported by comprehensive benefits, flexible schedules, paid time off and opportunities for growth while upholding Cooper’s Hawk standards and safety practices in a

Qualifications

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual who thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Must be able to read, write and understand English.
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.

Responsibilities

• Greet all Guests with hospitality and friendliness
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to all Cooper’s Hawk service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

Skills

Team-based environment

Guest service

English literacy

Flexible shifts

Multi-task under pressure

Physical stamina

Stand/walk long hours

Job description

Cooper’s Hawk invites you to join our team as a Service Assistant, where you’ll be the first point of contact for Guests and help stage the dining area to create a memorable experience. You’ll greet Guests with hospitality, coordinate with kitchen and service staff, and ensure orders are delivered promptly and accurately.

You’ll be supported by comprehensive benefits, flexible schedules, paid time off and opportunities for growth while upholding Cooper’s Hawk standards and safety practices in a