Guest Experience Host – Dining & Seating

Garden of the Gods Resort and Club; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Garden of the Gods Resort and Club is seeking a host/hostess to greet and seat guests in the Dining Room and support the restaurant team for a premium guest experience. You will manage reservations, coordinate seating with servers, and ensure guests are welcomed with a warm, friendly greeting.

The role emphasizes strong customer service, teamwork, and attention to detail. Experience in hospitality is preferred; a professional appearance and adherence to resort standards are required.

Qualifications

• Must provide excellent customer service and resolve guest concerns with tact and kindness.
• Ability to work as part of a team in a fast-paced dining room environment.
• Strong attention to detail and thoroughness in guest interactions and reservations.

Responsibilities

• Greet and seat guests promptly in the Dining Room.
• Maintain accurate reservation information and assist with seating flow.
• Answer phone inquiries, collect delivery details, and communicate guest needs to servers.
• Adhere to service standards and resort hours; assist with side work as needed.
• Uphold brand values and interact in a warm, friendly manner with all guests.

Skills

Customer Service

Resolving conflict

Teamwork

Thoroughness

Professionalism

Education

Prior restaurant or hotel experience preferred

Job description

Garden of the Gods Resort and Club is seeking a host/hostess to greet and seat guests in the Dining Room and support the restaurant team for a premium guest experience. You will manage reservations, coordinate seating with servers, and ensure guests are welcomed with a warm, friendly greeting.

The role emphasizes strong customer service, teamwork, and attention to detail. Experience in hospitality is preferred; a professional appearance and adherence to resort standards are required.