Guest Experience Host - Dining & Reservations

Four Winds Casinos are Equal Opportunity Employers; New Buffalo (MI); On-site; USD 25,000 - 42,000; Full time

Job summary

Four Winds Casinos is seeking an attentive server to greet guests, escort them to tables, and share menus while maintaining high standards of guest services. The role requires strong organizational and interpersonal skills, and the ability to obtain a Level 4 Gaming License.

Experience with reservations and seating is preferred. Responsibilities include handling reservations, seating guests, answering questions, and maintaining menu knowledge in a fast-paced casino dining environment.

Qualifications

• High school diploma or GED preferred; previous server experience preferred.
• Strong organizational and interpersonal skills required.
• This position requires a Level 4 Gaming License.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to perform basic math: addition, subtraction, division and multiplication.
• Ability to apply common sense to carry out written or oral instructions.

Responsibilities

• Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Seats guests according to established rotation procedure, distributes menus and introduces the staff.
• Answers guest questions and refers them to appropriate management personnel.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Utilizes reservation system as directed.

Skills

Interpersonal skills

Education

High school diploma or GED

Previous server experience

Job description

Four Winds Casinos is seeking an attentive server to greet guests, escort them to tables, and share menus while maintaining high standards of guest services. The role requires strong organizational and interpersonal skills, and the ability to obtain a Level 4 Gaming License.

Experience with reservations and seating is preferred. Responsibilities include handling reservations, seating guests, answering questions, and maintaining menu knowledge in a fast-paced casino dining environment.