Guest Experience Host – Reservations & Seating

Four Winds Casinos are Equal Opportunity Employers; South Bend (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Four Winds Casinos in South Bend is seeking a friendly server to deliver a memorable dining experience from arrival to departure, ensuring adherence to guest services standards.

You will greet guests, escort to tables, manage reservations, answer phones, and maintain up-to-date menu knowledge while coordinating with team members.

This role emphasizes strong organizational and interpersonal skills, a professional appearance, and the ability to handle guest questions and requests with courtesy.

Qualifications

• High school diploma or GED preferred.
• Previous server experience preferred.
• Strong organizational and interpersonal skills required.

Responsibilities

• Greet guests and escort them to tables, maintaining a welcoming atmosphere.
• Manage reservations using the house system and verify seating and availability.
• Answer phones and take reservations, ensuring accuracy.
• Provide menu knowledge and assist guests with special requests.
• Uphold grooming standards and professional appearance.
• Collaborate with staff to fulfill guest requests promptly.
• Record preferential information in the reservation system for future visits.

Skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Job description

Four Winds Casinos in South Bend is seeking a friendly server to deliver a memorable dining experience from arrival to departure, ensuring adherence to guest services standards.

You will greet guests, escort to tables, manage reservations, answer phones, and maintain up-to-date menu knowledge while coordinating with team members.

This role emphasizes strong organizational and interpersonal skills, a professional appearance, and the ability to handle guest questions and requests with courtesy.