Guest Experience Host – Casino Slots

Golden Route Operations, LLC; Fernley (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Job summary

Golden Route Operations, LLC in Fernley, NV is seeking a Service Host to deliver high-quality guest service in the gaming area. You will greet guests, assist with promotions, and ensure accurate cash handling following our security standards.

Responsibilities include maintaining a friendly, professional demeanor, using the GMS system, and staying informed about monthly promotions while complying with gaming laws and company policies. Must be 21+ with a high school diploma or equivalent.

Qualifications

• Previous experience in a customer service industry.
• Knowledge of basic math skills and ability to handle currency and coin.
• Experience working with other department personnel and management.

Responsibilities

• Greet guests and ensure they feel welcome and receive courteous service.
• Remain up to date with monthly marketing promotions.
• Count cash drawers and safes and ensure proper cash handling before shifts.
• Navigate and use the GMS system.
• Provide outstanding guest service in a timely manner to guests and team members.

Skills

Customer service

Basic math

Communication

Computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

GMS system

Job description

Golden Route Operations, LLC in Fernley, NV is seeking a Service Host to deliver high-quality guest service in the gaming area. You will greet guests, assist with promotions, and ensure accurate cash handling following our security standards.

Responsibilities include maintaining a friendly, professional demeanor, using the GMS system, and staying informed about monthly promotions while complying with gaming laws and company policies. Must be 21+ with a high school diploma or equivalent.