Service Host

Golden Route Operations, LLC; Fernley (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Job summary

Golden Route Operations, LLC in Fernley, NV is seeking a Service Host to deliver high-quality guest service in the gaming area. You will greet guests, assist with promotions, and ensure accurate cash handling following our security standards.

Responsibilities include maintaining a friendly, professional demeanor, using the GMS system, and staying informed about monthly promotions while complying with gaming laws and company policies. Must be 21+ with a high school diploma or equivalent.

Qualifications

• Previous experience in a customer service industry.
• Knowledge of basic math skills and ability to handle currency and coin.
• Experience working with other department personnel and management.

Responsibilities

• Greet guests and ensure they feel welcome and receive courteous service.
• Remain up to date with monthly marketing promotions.
• Count cash drawers and safes and ensure proper cash handling before shifts.
• Navigate and use the GMS system.
• Provide outstanding guest service in a timely manner to guests and team members.

Skills

Customer service

Basic math

Communication

Computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

GMS system

Job description

• Location 465 Pilot Road,Fernley, NV, 89408,United States
• Job Category Slot, Gaming
• Employee Type Full Time

Contact information

• Phone [phone]

Description

Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Summary:

The Service Host is responsible for providing high quality guest service to guests and assisting guests in the gaming area.

Essential Functions and Responsibilities:

• Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times.
• Remain up to date with monthly marketing promotions.
• Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift.
• Follow the Company’s “Line of Sight” standard in all stores.
• Maintain a comprehensive understanding of the Company’s rewards program and inform guests of all benefits associated with the rewards program.
• Navigate and use the GMS system.
• Inform Supervisor of all gaming machine maintenance issues
• Follow Company comp policy for all snacks and beverages.
• Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner.
• Address stressful situations with guests, business contacts and third parties with dignity and politeness.
• Maintain a complete understanding and adhere to the Company’s policies, procedures, standards, specifications, guidelines and training programs.
• Arrive to work on time and use the proper clock in procedures.
• Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Qualifications:

• Previous experience in a customer service industry.
• Knowledge of basic math skills and ability to handle currency and coin.
• Experience working professionally with other department personnel, co-workers and management.
• Proven experience providing high level of guest service.
• Pleasant personality, team-oriented, and enjoys working with and assisting people.
• Basic computer skills.
• At least 21 years of age.
• High school diploma or equivalent preferred.
• Ability to apply common sense reasoning to variety of situations.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards:

NV Gaming

Physical Requirements:

Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels.

Frequently bend, reach, twist, squat, kneel, sit, stand, and walk.

Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.