Guest Experience Host & Cashier - First-Contact Pro

Trapper's Sushi Co.; Surprise (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

401(k) with company match

Dental and vision coverage

Employee Assistance Program

Paid sick leave

Meal discounts

Advancement opportunities

Team-oriented culture

Job summary

Trapper's Sushi Co. is seeking a friendly Host/Cashier to greet guests and manage seating while delivering an outstanding front-of-house experience. You will handle phones, takeout orders, and payments with accuracy, ensuring a smooth dining flow in a fast-paced restaurant setting.

The role emphasizes warmth, professionalism, and attention to detail, with opportunities for advancement within a growing restaurant group. Must obtain a Food Handler's Permit prior to starting work.

Qualifications

• Previous customer service or hospitality experience preferred but not required.
• Strong verbal communication skills and ability to engage with guests in a friendly, professional manner.
• Ability to multitask and maintain composure in a fast-paced environment.
• Attention to detail when entering orders, quoting wait times, or processing payments.
• Ability to follow written and verbal instructions.
• Must obtain a valid Food Handler's Permit prior to the first day of work (per state law).

Responsibilities

• Greet all guests with warmth, enthusiasm, and a genuine desire to create a memorable experience.
• Manage the waitlist, seating rotation, and table availability to ensure smooth service flow.
• Answer phones promptly and handle takeout orders with accuracy and attention to detail.
• Process payments, handle cash/card transactions, and follow all cash-handling procedures.
• Maintain cleanliness and organization of the host stand, lobby, menus, and restrooms as assigned.
• Communicate clearly with servers, managers, and kitchen staff regarding seating, large parties, and special requests.
• Monitor lobby conditions and guest needs, including ADA access and accommodations.
• Support to-go order packaging and accuracy when volume requires.
• Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning.
• Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment.

Skills

Customer service experience

Verbal communication

Multitasking

Job description

Trapper's Sushi Co. is seeking a friendly Host/Cashier to greet guests and manage seating while delivering an outstanding front-of-house experience. You will handle phones, takeout orders, and payments with accuracy, ensuring a smooth dining flow in a fast-paced restaurant setting.

The role emphasizes warmth, professionalism, and attention to detail, with opportunities for advancement within a growing restaurant group. Must obtain a Food Handler's Permit prior to starting work.