Guest Experience Host at Luxury Gaming Resort

Churchill Downs Inc.; Dumfries (VA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

The Rose Gaming Resort is seeking a Food & Beverage Host to be the friendly face of our venue in Dumfries, VA. You will deliver excellent customer service, manage front-of-house operations, and help ensure a smooth guest experience from arrival to departure.

Responsibilities include greeting guests, presenting menus, taking and processing orders, maintaining a clean front-of-house, and assisting with reservations while adhering to casino regulations and company standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Six months fast food service or restaurant service experience OR equivalent combination of education and experience.
• The ability to lift, push and pull up to 25-50 pounds.
• Certificates, Licenses, and Registrations: Virginia Racing Commission License
• Valid Driver’s License with a minimum of three (3) years driving experience.

Responsabilités

• Take reservations and set up room seating to accommodate daily needs.
• Greet guests and guide them to dining tables.
• Present menu and wine list; share specials and inform server.
• Take orders, enter into system, and handle payments.
• Inspect dining areas for cleanliness and proper setup.
• Engage with guests to ensure satisfaction and address concerns.
• Answer restaurant phone line during operating hours.
• Perform other duties as assigned.

Connaissances

Customer service

Restaurant experience

Cash handling

Compliance knowledge

Formation

High school diploma or equivalent

Virginia Racing Commission License

Driver's license

Description du poste

The Rose Gaming Resort is seeking a Food & Beverage Host to be the friendly face of our venue in Dumfries, VA. You will deliver excellent customer service, manage front-of-house operations, and help ensure a smooth guest experience from arrival to departure.

Responsibilities include greeting guests, presenting menus, taking and processing orders, maintaining a clean front-of-house, and assisting with reservations while adhering to casino regulations and company standards.