Ticket Seller | Part-Time | Moody Center

Oak View Group; Austin (TX); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

401(k) Savings Plan

Job summary

Oak View Group, Moody Center in Austin, is seeking a part-time Ticket Seller to provide exceptional customer service for world-class events. The role supports Ticketmaster Host & TM1 sales and will-call services, with a flexible schedule including evenings, weekends, and holidays.

The position pays $15.00 per hour, with 401(k) savings plan and matching. Moody Center is a premier 15,000+ seat venue with strong partnerships and a commitment to fans and community.

Qualifications

• High School Diploma or GED required.
• Experience with ticketing, POS, or customer service preferred.
• Familiarity with Ticketmaster Host and TM1 is a plus.

Responsibilities

• Process ticket payments and follow ticket office procedures.
• Assist guests with ticketing issues and answer questions.
• Operate will-call for night of show and maintain reports.
• Sell tickets in Ticketmaster Host and TM1, and stay current with releases.
• Provide excellent customer service and handle multiple tasks.

Skills

Customer service

Teamwork

Communication

Organization

Attention to detail

Integrity

Professional demeanor

Fan-friendly attitude

Education

High School Diploma/GED

Tools

Ticketmaster Host

TM1

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events. Providing will-call service as needed. This role is supported by and works closely with the entire ticketing team. The position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.

This role pays an hourly rate of $15.00.

Benefits for Part-Time roles

401(k) Savings Plan and 401(k) matching.

This position will remain open until December 4, 2026.

About The Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community.

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.

We want you to join our team and create the most electric entertainment experience in the nation.

Responsibilities

• Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
• Assist guests with ticketing issues
• Answer phone with prompt and courteous attitude as needed
• Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night of show Will Call
• Sells tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing sales reports
• Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
• Remain current with new software/product releases
• Perform all other duties as assigned by ticketing management team
• Frequent bending, lifting, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Qualifications

• High School Diploma/GED
• Previous ticketing, point of sale, or customer service experience is preferred
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong communication skills
• Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• A high degree of personal integrity

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.