Guest Experience Host

Kimpton Hotels & Restaurants; West Hollywood (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Kimpton Hotels & Restaurants in West Hollywood is seeking a friendly, guest-focused Host/Hostess to welcome restaurant guests, coordinate seating, and manage reservations with a gracious, professional approach.

You will thrive on delivering ridiculously personal experiences, crafting memorable guest interactions, and collaborating with servers and managers to ensure top-notch service. Weekend, night, and holiday availability is part of the role as needed.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system and reservation system.
• Excellent interpersonal communication skills and passion for hospitality.
• Food Handler Certification (if applicable).
• Flexible schedule and able to work weekends, nights, and holidays.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Hospitality

Multitasking

Communication skills

Menu knowledge

Learning mindset

Tools

POS system

Reservations system

Job description

Kimpton Hotels & Restaurants in West Hollywood is seeking a friendly, guest-focused Host/Hostess to welcome restaurant guests, coordinate seating, and manage reservations with a gracious, professional approach.

You will thrive on delivering ridiculously personal experiences, crafting memorable guest interactions, and collaborating with servers and managers to ensure top-notch service. Weekend, night, and holiday availability is part of the role as needed.