Guest Experience Host

Workstream; Irvine (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Employee discount

On-site staff meal

Medical insurance

401k match

Birthday gift

Job summary

Haidilao, an internationally renowned hotpot brand, seeks a friendly Host/Hostess for our Irvine location. You will greet guests, manage wait times, and ensure a welcoming dining experience from entry to departure.

Ideal candidates have a high school diploma, California Food Handler Certificate, and strong teamwork with English proficiency; Mandarin or Spanish is a plus. On-site role with competitive benefits and growth opportunities at Haidilao.

Qualifications

• High school diploma, or equivalent work experience.
• California Food Handler Certificate
• Previous host experience is preferred
• Fluent in English; Mandarin and Spanish preferred

Responsibilities

• Acknowledge guests with an enthusiastic welcome and sincere goodbye.
• Manage waitlist: record guest name and party size, provide wait estimates, notify when a table is ready.
• Provide menus and answer initial questions.
• Crowd control at the door; maintain seating rotation and front area cleanliness.
• Respond to complaints and help resolve them.
• Seat guests at tables or waiting areas; accommodate seating preferences while balancing rotations.
• Maintain courteous communication with guests, managers and staff.
• Engage with guests to ensure satisfaction with food and service.
• Answer calls, take reservations and respond to inquiries.
• Complete weekly maintenance and opening side work; prep before opening.
• Work as a team to meet guests’ and team members’ needs.

Skills

English fluency

Mandarin

Spanish

Teamwork

Education

High school diploma or equivalent

California Food Handler Certificate

Job description

Haidilao, an internationally renowned hotpot brand, seeks a friendly Host/Hostess for our Irvine location. You will greet guests, manage wait times, and ensure a welcoming dining experience from entry to departure.

Ideal candidates have a high school diploma, California Food Handler Certificate, and strong teamwork with English proficiency; Mandarin or Spanish is a plus. On-site role with competitive benefits and growth opportunities at Haidilao.