Server

Workstream; Chicago (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dining discounts

On-site meals

Medical insurance

401k match

Birthday celebration

Job summary

Haidilao in the United States seeks a server to provide table service, greet guests, and ensure a pleasant dining experience. You will take orders, deliver food, and maintain exemplary guest care while upholding brand standards.

The role requires excellent customer service, strong teamwork, and the ability to operate POS systems. California Food Handler certification is required or pursued as part of onboarding.

Qualifications

• Excellent interpersonal and customer service skills.
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.
• Obtain the California Food Handler Certificate.

Responsibilities

• Greet guests in a timely, friendly, and professional manner.
• Keep tables clean and ensure utensils, napkins, and needs are provided.
• Maintain menu knowledge and assist with order choices.
• Deliver food and beverages to tables as requested.
• Ensure food is prepared correctly and to customer satisfaction; return incorrect orders.
• Provide exceptional service to ensure customer satisfaction.
• Be a team player and assist coworkers as needed.
• Prepare checks and process payments.
• Assist with other restaurant tasks such as cleaning and prep.
• Perform other duties as assigned.

Skills

Customer service

English fluency

Multilingual (Mandarin/Spanish)

Education

California Food Handler Certificate

Tools

POS systems

Job description

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an eight-hour shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
• Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education / Qualifications:

• California Food Handler Certificate
• Previous server experience is preferred
• Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
• Maintain in-depth menu knowledge to answer questions and make order suggestions and ensure customers are able to navigate the menu system
• Deliver food, beverages, condiments and other as requested by customers
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen
• Provide relevant and exceptional service to customers to ensure their satisfaction
• Be a team player, assisting co-workers whenever needed to ensure customer satisfaction.
• Prepares customers checks and collects payments.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Performs other related duties as assigned.

Requirements:

• Excellent interpersonal and customer service skills
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
• Well-organized with ability to take and place food and beverage orders accurately
• Ability to operate point-of-sale systems
• Obtain the California Food Handler Certificate

Founded in 1994, Haidilao has become an internationally renowned hotpot brand and catering giant with over 20 years' development.
By the end of June 30, 2020, Haidilao had opened 935 chain restaurants in China, Singapore, the U.S., South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia.
Over the years, Haidilao has withstood the challenges of the market as well as customers, and has successfully forged a quality hot pot brand that has earned a reputation for itself. Haidilao combines kinds of characteristics of hot pot in many places of China. As a large-scale chain catering enterprise with operations all over the world, Haidilao adheres to integrity in business. It gives the highest priority to continuously improving the quality and safety of its food products, providing more thoughtful services to its customers while delivering healthier, safer and more nutritious food.