Guest Experience Host

THE BREAKERS PALM BEACH; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

The Breakers Palm Beach hosts a warm and energetic welcome, ensuring guests are greeted promptly and seated efficiently. The Host/Hostess manages the waitlist, communicates seating options, and maintains awareness of floor plans and rotation to ensure smooth service.

The role requires strong customer service, a friendly and professional attitude, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is essential for this position.

Qualifications

• Must have excellent customer service skills.
• Friendly and outgoing demeanor.
• Ability to handle cash and credit card transactions.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Weekend and holiday availability required.

Responsibilities

• Greet guests in a friendly and timely manner.
• Seat guests in a timely manner.
• Maintain knowledge of current menu offerings, specials, and promotions.
• Handle waitlist and special requests with a positive attitude.
• Offer guests all available seating options.
• Stay abreast of floor plan information and seating rotation.
• Accurately use guests' names and information.
• Communicate effectively with the servers and kitchen staff.
• Handle cash and credit card transactions accurately.

Skills

Customer service

Friendly demeanor

Cash handling

Communication skills

Stress management

Weekend availability

Education

High School Diploma

Job description

The Breakers Palm Beach hosts a warm and energetic welcome, ensuring guests are greeted promptly and seated efficiently. The Host/Hostess manages the waitlist, communicates seating options, and maintains awareness of floor plans and rotation to ensure smooth service.

The role requires strong customer service, a friendly and professional attitude, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is essential for this position.