Guest Experience Host

ash-people; Baltimore (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401k with 4% company match

Gym membership discount

Food & beverage discount

Discounted hotel rooms at ASH hotels

Growth opportunities within Hotel Ulys

Job summary

ASH Hotels is seeking a Guest Service Agent for Hotel Ulysses in Baltimore. You’ll be the face of the property, greeting guests, assisting with check‑in/check‑out, and guiding them to rooms and services with enthusiasm.

Ideal candidates have front desk or concierge experience, strong organization, and a passion for hospitality. You’ll work closely with housekeeping and maintenance to ensure a seamless, welcoming stay and memorable guest experiences.

Qualifications

• Detail-oriented with strong organizational abilities.
• Problem-solving skills and ability to think on your feet.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and ability to foster a welcoming, team-oriented environment.
• Customer-focused, with a dedication to delivering an excellent guest experience.
• 1 year minimum of front desk, concierge experience in a hotel or apartment community.

Responsibilities

• Report to department manager and supervisors.
• Welcomes each guest personally using enthusiastic words, tone, and body language at all times.
• Check-in and check-out guest.
• Assign guests to rooms.
• Coordination with Housekeeping and Maintenance for inventory management.
• Responding to guest requests.
• Concierge.
• Navigating guest concerns and opportunities.
• Cashiering and billing tasks and procedures.
• Providing recommendations and guidance to guests.
• Maintenance and promotion of good communication and report with management and team members.
• Strict following of privacy and security rules regarding corporate and guest information.
• Embodiment of property and company goals, purpose, culture and role in the community.
• Makes guests feel appreciated through your actions.
• Works with others to keep all areas always cleaned and stocked to the company’s standards.
• Handles cash in accordance with the company cash handling policy.
• Other duties as assigned.

Skills

Front desk experience

Customer service

Concierge experience

Hospitality mindset

Job description

ASH Hotels is seeking a Guest Service Agent for Hotel Ulysses in Baltimore. You’ll be the face of the property, greeting guests, assisting with check‑in/check‑out, and guiding them to rooms and services with enthusiasm.

Ideal candidates have front desk or concierge experience, strong organization, and a passion for hospitality. You’ll work closely with housekeeping and maintenance to ensure a seamless, welcoming stay and memorable guest experiences.