Guest Experience Guide

Sandbox VR; Sacramento (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Sandbox VR in California is seeking guest-focused team members to join a high-energy environment. You will greet guests, guide them through the VR journey, prep gear, sanitize equipment, and ensure smooth operations with a positive attitude.

We value egoless, coachable, adaptable, and reliable candidates who are ready to work weekends and have 1+ year in retail or hospitality. Join us to deliver exceptional guest experiences and drive engagement.

Qualifications

• Eg oless mindset and coachability with a can-do attitude.
• Strong guest service orientation and positivity.
• Willingness to learn and work in a fast-paced environment.
• Reliability, punctuality, and teamwork are essential.
• Comfort with standing, light lifting, and gear handling.

Responsibilities

• Create unforgettable guest moments and greet guests with energy.
• Guide guests through the VR journey from arrival to wrap-up.
• Promote offers to boost engagement (F&B, repeats, gift cards).
• Master the proprietary tech and keep gear calibrated.
• Troubleshoot issues and provide light-hearted updates to guests.
• Keep store clean, sanitize gear, and display products.
• Prepare iPads, body trackers, and gear before/after sessions.

Skills

Guest services

Teamwork

Reliability

Adaptability

Physical stamina

Weekend availability

Job description

What You Will Be Doing:

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quicklyKeep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb.), quick on feet
• Weekend Availability: Required
• Experience: 1+ year in retail/hospitality
• Exceptional Guest Services