Retail Associate

Sandbox VR; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions + guest review bonus

Job summary

Sandbox VR is seeking a guest experience associate in Salt Lake City to welcome visitors and guide them through a premier VR journey. You will ensure a welcoming environment, explain procedures, and help guests maximize their experience.

Ideal candidates have 1+ year in retail or hospitality, are reliable, adaptable, and available on weekends. The role emphasizes teamwork, energy, and maintaining a clean, high-energy store.

Qualifications

• Strong guest service focus and positive attitude.
• Ability to work in a fast-paced environment.
• Proven reliability and punctuality.
• Willingness to learn and adapt to new tasks.

Responsibilities

• Create unforgettable guest moments and greet guests with energy.
• Guide guests through the VR journey from arrival to wrap-up.
• Proactively share offers to boost engagement (F&B, repeat visits).
• Master Sandbox VR proprietary tech and calibrate gear.
• Troubleshoot issues and provide real‑time updates to guests.
• Coordinate with management and tech support when issues arise.

Skills

Customer service

Retail experience

Teamwork

Reliability

Physical stamina

Weekend availability

Job description

Who We Are:

We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR?

We’re SandboxVR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR?
Sneak peek of our store experience HERE.

What You Will Be Doing:

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly
• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs
• Weekend Availability: Required
• Experience: 1+ year in retail/hospitality

Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions + guest review bonus

Note: Evening and weekend availability may be required depending on the business’ needs.

To ensure a fair and efficient process, Sandbox VR uses limited AI tools to assist in resume review. Specifically, we use Lever’s “Talent Fit” feature to identify applications that may align closely with job requirements. However, these tools do not make hiring decisions. Every candidate is reviewed by a real person, and final decisions are always made by our recruiters and hiring managers.