Guest Experience & Front Office Supervisor

Triumph Hotels; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Triumph Hotels in New York is seeking a dedicated Front Office professional to uphold quality standards, manage shifts, and ensure guest satisfaction. You will coordinate with housekeeping for VIP arrivals and handle routine guest requests with professionalism.

Responsibilities include reviewing daily reports, ensuring accurate coding, promoting reviews, and maintaining a clean, well-staffed Front of House. This role requires a customer-first mindset and a focus on operational excellence.

Responsibilities

• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
• Ensure all staff members are present for their shift and are in compliance with our employee handbook guidelines for appearance and uniform standards.
• Review MOD report from prior shift and follow up with issues relating to the department and the guest to ensure guest(s) are satisfied.
• Communicate with HSKP to have all VIP arrival rooms ready for inspection by 1pm.
• Communicate any late checkouts to HSKP as soon as possible.
• Review the Standard of the Day with shift staff.
• Run arrivals report and verify all rooms are coded with correct rate code, source code and review any profile notes informing of special requests, late arrivals or other pertinent guest information.
• Encourage all staff to mention and promote TripAdvisor reviews to be completed.
• Ensure all areas of the Front of House are clean and clutter free.
• Ensure all staff are posted at their correct posts and all bell carts are in clean and operational condition.
• Compose daily recaps to all departments with any issues of the day and any areas requiring follow up.
• Remember..."Anticipate the guest's needs and exceed their expectations" hotel motto to ensure all guests have a great stay and return for years to come.

Job description

Triumph Hotels in New York is seeking a dedicated Front Office professional to uphold quality standards, manage shifts, and ensure guest satisfaction. You will coordinate with housekeeping for VIP arrivals and handle routine guest requests with professionalism.

Responsibilities include reviewing daily reports, ensuring accurate coding, promoting reviews, and maintaining a clean, well-staffed Front of House. This role requires a customer-first mindset and a focus on operational excellence.