VIP Guest Relations Manager

Equinox Hotels; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Equinox Hotels offers a dynamic Front Desk/Guest Relations role in New York, where you will deliver VIP recognition and personalized service to hotel members and guests. You will collaborate with Housekeeping, Food & Beverage, Engineering, and Reservations to ensure flawless service delivery across the property.

The ideal candidate demonstrates exceptional communication and interpersonal skills, responds calmly to emergencies, and maintains a high standard of professionalism in a fast-paced

Qualifications

• Fluent English required for speaking, reading, and writing with guests.
• Demonstrated ability to provide VIP guest recognition and personalized service.
• Strong communication and interpersonal skills under pressure.
• Ability to coordinate with multiple departments to satisfy guest requests.

Responsibilities

• Act as an ambassador, delivering recognition and intuitive service to VIP guests.
• Collaborate with departments to ensure seamless guest experiences.
• Communicate clearly to follow up on special requests and issues.
• Manage VIP arrivals, check-ins, and departures with attention to detail.
• Handle guest requests or complaints professionally and ensure follow-up.

Skills

VIP guest service

English proficiency

Communication skills

Interpersonal skills

Emergency response

Team coordination

Education

Bachelor's degree or equivalent

Job description

Equinox Hotels offers a dynamic Front Desk/Guest Relations role in New York, where you will deliver VIP recognition and personalized service to hotel members and guests. You will collaborate with Housekeeping, Food & Beverage, Engineering, and Reservations to ensure flawless service delivery across the property.

The ideal candidate demonstrates exceptional communication and interpersonal skills, responds calmly to emergencies, and maintains a high standard of professionalism in a fast-paced