Guest Experience & Front Office Manager

The First Group Hospitality; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

The First Group Hospitality is looking for an experienced Front Office Manager to oversee daily hotel operations. The successful candidate will lead the front office team, ensure exceptional service, manage guest interactions, and coordinate with various departments to maintain high operational standards.

Applicants should have a robust background in hotel front office operations, with strong leadership and customer service skills. Flexibility for shifts and a professional demeanor are essential for this dynamic role.

Qualifications

• Previous experience in hotel front office operations, preferably in a managerial role.
• Strong leadership, communication, and customer service skills.
• Good problem-solving and organizational abilities.

Responsibilities

• Manage and supervise all front office operations, including reception, reservations, and guest services.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest inquiries, complaints, and special requests professionally.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Job description

The First Group Hospitality is looking for an experienced Front Office Manager to oversee daily hotel operations. The successful candidate will lead the front office team, ensure exceptional service, manage guest interactions, and coordinate with various departments to maintain high operational standards.

Applicants should have a robust background in hotel front office operations, with strong leadership and customer service skills. Flexibility for shifts and a professional demeanor are essential for this dynamic role.