Front Office Manager

The First Group Hospitality; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

The First Group Hospitality is looking for an experienced Front Office Manager to oversee daily hotel operations. The successful candidate will lead the front office team, ensure exceptional service, manage guest interactions, and coordinate with various departments to maintain high operational standards.

Applicants should have a robust background in hotel front office operations, with strong leadership and customer service skills. Flexibility for shifts and a professional demeanor are essential for this dynamic role.

Qualifications

• Previous experience in hotel front office operations, preferably in a managerial role.
• Strong leadership, communication, and customer service skills.
• Good problem-solving and organizational abilities.

Responsibilities

• Manage and supervise all front office operations, including reception, reservations, and guest services.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest inquiries, complaints, and special requests professionally.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Job description

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

Overview

We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of the hotel front office department. The successful candidate will lead the front office team, ensure exceptional guest service, and maintain efficient hotel operations while achieving high guest satisfaction standards.

Responsibilities

• Manage and supervise all front office operations, including reception, reservations, and guest services.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest inquiries, complaints, and special requests professionally.
• Lead, train, and motivate the front office team to maintain high service standards.
• Monitor room availability, occupancy, and reservations.
• Coordinate with housekeeping, sales, and other departments to ensure seamless operations.
• Prepare staff schedules and oversee daily shift operations.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Monitor billing, cash handling, and financial transactions at the front desk.
• Prepare reports and assist management with operational planning and performance monitoring.

Qualifications

• Previous experience in hotel front office operations, preferably in a managerial role.
• Strong leadership, communication, and customer service skills.
• Good problem-solving and organizational abilities.
• Knowledge of hotel management systems and front office procedures.
• Ability to work in a fast-paced hospitality environment.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays when required.