Guest Experience Front Office Manager

Remington Hospitality; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Remington Hospitality in Fort Worth, TX seeks an experienced Front Desk Manager to oversee guest services, staffing, and MICROS operations. This role focuses on delivering exceptional guest experiences and ensuring efficient front desk functioning.

You will lead the front desk team, manage check-in/check-out processes, resolve guest issues, and uphold the highest service standards across all guest interactions.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.

Job description

Remington Hospitality in Fort Worth, TX seeks an experienced Front Desk Manager to oversee guest services, staffing, and MICROS operations. This role focuses on delivering exceptional guest experiences and ensuring efficient front desk functioning.

You will lead the front desk team, manage check-in/check-out processes, resolve guest issues, and uphold the highest service standards across all guest interactions.