Guest Experience & Front Office Leader

Vision Hospitality Group, Inc.; Kennesaw (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health & Wellness Benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Life Insurance

401(k) with company match

Employee Assistance Program

Paid Holidays

Loyalty Incentives

Job summary

Vision Hospitality Group, Inc. seeks a Guest Services Manager / Operations Manager to lead the Front Office and Guest Services teams, driving exceptional guest experiences and strong teamwork. You will role-model the ONE TEAM.

ONE VISION. culture while optimizing room revenue and service quality. Responsibilities include staff training, schedule management, adherence to brand standards, and cross‑department collaboration to deliver memorable stays and efficient operations.

Qualifications

• Protect confidential company information and guest data.
• Ensure security of guests, staff, and hotel assets.
• Demonstrate effective communication across teams and with guests.

Responsibilities

• Oversee Front Office/Guest Services operations with a focus on guest satisfaction.
• Lead, train and develop Front Office team; manage scheduling and tasks.
• Adhere to brand standards and hotel safety regulations; ensure smooth operations.

Skills

Guest security

Communication

Flexible schedule

Teamwork

Diversity awareness

Physical stamina

Deescalation

Written communication

English proficiency

Job description

Vision Hospitality Group, Inc. seeks a Guest Services Manager / Operations Manager to lead the Front Office and Guest Services teams, driving exceptional guest experiences and strong teamwork. You will role-model the ONE TEAM.

ONE VISION. culture while optimizing room revenue and service quality. Responsibilities include staff training, schedule management, adherence to brand standards, and cross‑department collaboration to deliver memorable stays and efficient operations.