Hotel Front Desk Lead - Guest Experience

CoralTree Hospitality Group; Saint Louis (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Magnolia Houston Hotel is seeking a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest service, training, scheduling, and performance management to support daily operations.

You will be the first contact for guests and uphold hotel standards, while managing staff during busy shifts and maintaining confidentiality of guest information to foster cross-department collaboration.

Qualifications

• High school diploma or GED; 2–3 years related experience.
• Minimum of one year supervisory experience in a high-volume setting.
• Hospitality experience in a Four Diamond organization preferred.
• Experience with Windows, Office and property management systems preferred.
• Must be able to understand, speak, read, and write basic English.

Responsibilities

• Lead front desk team in guest service, training, scheduling, and performance management.
• Coordinate daily pre-shift meetings to ensure smooth arrival through departure for guests.
• Promote and track initiatives like upsell programs and CoralTree Delivers.
• Maintain department and hotel policies, including safe procedures and accurate billing.

Skills

Supervisory experience

Guest service

Communication

Education

High School Diploma or GED

Tools

Windows OS

MS Office

Property Management Systems

Job description

Magnolia Houston Hotel is seeking a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest service, training, scheduling, and performance management to support daily operations.

You will be the first contact for guests and uphold hotel standards, while managing staff during busy shifts and maintaining confidentiality of guest information to foster cross-department collaboration.