Guest Experience & Front Office Leader

InterContinental Hotels Group; Chicago (IL); On-site; USD 84,000 - 91,000; Full time

Job summary

InterContinental Hotels Group in Chicago seeks a Front Office Manager to lead guest service and supervise front office operations. Reports to the Hotel Manager and coordinates with department heads to ensure exceptional guest experiences and revenue growth.

The role emphasizes staff leadership, training, budgeting, and performance management with a focus on VIP handling, daily briefings, and maintaining service standards across all shifts in a dynamic hotel environment.

Qualifications

• Experience in Front Office management or supervisory roles.
• Strong leadership and communication skills.
• Ability to manage budgets and deliver results.

Responsibilities

• Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Monitors front office and guest relations staff to ensure VIPs receive special attention.
• Influences and coordinates with other departments to ensure smooth operations and customer satisfaction.
• Conducts interviews, training, and performance reviews to maintain staffing levels and productivity.
• Prepares and submits reports to support budgeting and planning.

Skills

Staff supervision

Guest relations

Budget management

Training & development

Interdepartmental coordination

Job description

InterContinental Hotels Group in Chicago seeks a Front Office Manager to lead guest service and supervise front office operations. Reports to the Hotel Manager and coordinates with department heads to ensure exceptional guest experiences and revenue growth.

The role emphasizes staff leadership, training, budgeting, and performance management with a focus on VIP handling, daily briefings, and maintaining service standards across all shifts in a dynamic hotel environment.