Guest Experience Front Desk Supervisor

Embassy Suites by Hilton St. Augustine; Saint Augustine (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

PayActive access up to earned wages

PTO & Paid Holidays

Full healthcare benefits

401(k) with 4% match

Hotel and food & beverage discounts

Job summary

Embassy Suites by Hilton St. Augustine, managed by HVMG, is seeking a Front Office Supervisor to support the daily front desk operations and ensure exceptional guest service. You will train and guide front desk staff, handle guest concerns, and assist with scheduling and shift coverage to maintain a welcoming front office environment.

The role emphasizes a Culture of Excellence, opportunities for advancement across the nationwide portfolio, and comprehensive benefits.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• Be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Supervise front desk agents, manage reservations, and address guest concerns.
• Report to the Front Office Manager.
• Careers in front office can lead to roles such as front office manager or director of rooms.

Job description

Embassy Suites by Hilton St. Augustine, managed by HVMG, is seeking a Front Office Supervisor to support the daily front desk operations and ensure exceptional guest service. You will train and guide front desk staff, handle guest concerns, and assist with scheduling and shift coverage to maintain a welcoming front office environment.

The role emphasizes a Culture of Excellence, opportunities for advancement across the nationwide portfolio, and comprehensive benefits.