Guest Experience Front Desk Supervisor

Highgate; Chandler (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Education opportunities / Tuition Reim

Job summary

Highgate Hotels is seeking a Front Office Supervisor for Homewood Suites Chandler in Chandler, AZ. You will oversee front desk operations, greet guests, and ensure exceptional service while maximizing room revenue and occupancy.

The role requires strong communication, guest service experience, and the ability to supervise a team across shifts. A high school diploma is required, with college coursework in hospitality helpful. A comprehensive benefits package is included.

Qualifications

• Customer service experience preferred
• Strong communication and interpersonal skills
• Ability to supervise a team and multitask effectively

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards
• Maintain PBX operations and ensure hotel standards are met
• Answer guest inquiries about services, facilities and hours of operation
• Log and deliver packages and messages to guests and meeting rooms
• Balance and close shift paperwork per hotel standards

Skills

Customer service

Communication

Team supervision

Multitasking

Flexible hours

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

PBX system

Front Desk software

Hotel PMS

Job description

Highgate Hotels is seeking a Front Office Supervisor for Homewood Suites Chandler in Chandler, AZ. You will oversee front desk operations, greet guests, and ensure exceptional service while maximizing room revenue and occupancy.

The role requires strong communication, guest service experience, and the ability to supervise a team across shifts. A high school diploma is required, with college coursework in hospitality helpful. A comprehensive benefits package is included.