Guest Experience & Front Desk Specialist

Socket.dev; Schertz (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Nexus is seeking a Front Desk Coordinator in Texas to deliver outstanding customer service in a fast-paced setting. You will handle multi-line calls, greet visitors, coordinate meetings, and support team administration with confidentiality and a professional demeanor.

Ideal candidates have a high school diploma and 3–5 years’ receptionist experience, strong communication, and organizational skills. This role operates in an office environment with normal conditions.

Qualifications

• Ability to use Microsoft Word, Excel, PowerPoint, Outlook.
• Basic office equipment experience is preferred (copier, fax, shipping and receiving tools).
• Written and verbal communication skills with a demonstrated ability to deliver excellent customer service.
• Ability to multi-task and quickly adapt in a fast-paced environment.
• Strong organizational skills.
• Attention to detail.

Responsibilities

• Provide initial point of contact for Nexus in a professional, cordial, and efficient manner.
• Manage high-volume communications traffic via multi-line phone system and email.
• Manage high-volume visitor traffic and deliveries in accordance with security guidelines.
• Greet visitors in a prompt, courteous, and professional manner.
• Accurately direct calls/messages to the appropriate person.
• Maintain the visitor registration book and visitor badges.
• Administrative projects include communications, booking meetings, organizing information, filing, and other administrative assistant projects.
• Be a ‘go-to’ source of knowledge, information, and assistance for Nexus Team Members in pointing them to the appropriate person within the company.
• Maintain confidentiality of sensitive information.
• Update and maintain contacts and additional online lists.
• Coordinate the meeting room calendar.
• Clean and straighten meeting rooms after events.
• Manage incoming and outgoing mail.
• Ensure that the reception area is clean and neat.
• Provide clerical and other duties as requested.
• Maintain the company's image by example.
• Perform other duties as assigned.

Skills

Microsoft Office

Excellent written communication

Excellent verbal communication

Customer service

Multi-tasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Copier

Fax

Shipping and receiving tools

Job description

Nexus is seeking a Front Desk Coordinator in Texas to deliver outstanding customer service in a fast-paced setting. You will handle multi-line calls, greet visitors, coordinate meetings, and support team administration with confidentiality and a professional demeanor.

Ideal candidates have a high school diploma and 3–5 years’ receptionist experience, strong communication, and organizational skills. This role operates in an office environment with normal conditions.