Guest Experience & Front Desk Specialist

Quality Oil Co; Oberlin (OH); On-site; USD 16,531 - 20,664; Full time

Job summary

Quality Oil Co. in Oberlin is seeking a Guest Services Representative. This hourly, full-time role reports to the Guest Services Manager and supports guests during check-in/check-out to ensure 100 percent satisfaction.

Responsibilities include assisting guests with hotel services, managing reservations, processing payments, coordinating with housekeeping, and handling calls and inquiries. Prior front desk experience is preferred.

Qualifications

• Front desk and/or customer service experience preferred.
• Customer-service oriented with excellent interpersonal skills.
• Punctual, reliable and regular attendance.
• Strong attention to detail.

Responsibilities

• Provides information to guests about hotel services, facilities, and other amenities.
• Responds to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Enters/changes reservations information on the computer.
• Posts charges to guests’ accounts, processes payments from guests, and makes corrections to accounts.
• Informs housekeeping department about room status/availability.
• Sells rooms to “walk in” customers.
• Listens and responds to guests’ requests or complaints and communicates these requests and complaints to the appropriate team members.
• Manages incoming calls.
• Cleans the front desk area.
• Balances shift work and cashdrawers.
• Stocks hotel store with products in an effective and attractive manner.
• Knowledge of and ability to perform shuttle/van driver responsibilities as needed.

Skills

Front desk experience

Customer service

Interpersonal skills

Punctuality

Reliability

Attention to detail

Job description

Quality Oil Co. in Oberlin is seeking a Guest Services Representative. This hourly, full-time role reports to the Guest Services Manager and supports guests during check-in/check-out to ensure 100 percent satisfaction.

Responsibilities include assisting guests with hotel services, managing reservations, processing payments, coordinating with housekeeping, and handling calls and inquiries. Prior front desk experience is preferred.