Guest Experience Bell Attendant

Quality Oil Co; Oberlin (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Quality Oil Co in Oberlin is seeking a friendly Bell Person to assist guests with luggage, escort them to their accommodations, and provide information on hotel facilities and local attractions.

The ideal candidate is courteous, reliable, and able to work in a fast-paced lobby; prior hospitality experience is preferred, and applicants must be able to lift up to 25 lbs and stand for extended periods.

Qualifications

• Prior hospitality experience preferred.
• Customer-service oriented.
• Excellent interpersonal and communication skills.
• Strong initiative and work ethic.
• Punctual, reliable, and regular attendance.
• Strong organization skills and attention to detail.
• Ability to work in a fast-paced environment.
• Must be able to lift and carry up to 25lbs, stand/sit/stoop/bend/twist and reach frequently.

Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Assist guests with transportation needs and provide directions to local attractions
• Ensure the lobby and other public areas are clean and organized

Skills

Customer service

Interpersonal communication

Punctuality

Reliability

Attention to detail

Organizational skills

Physical stamina

Job description

Quality Oil Co in Oberlin is seeking a friendly Bell Person to assist guests with luggage, escort them to their accommodations, and provide information on hotel facilities and local attractions.

The ideal candidate is courteous, reliable, and able to work in a fast-paced lobby; prior hospitality experience is preferred, and applicants must be able to lift up to 25 lbs and stand for extended periods.