Guest Experience Ambassador - Front Desk

Circa Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Circa Las Vegas is seeking a Front Desk Agent to provide outstanding guest service during check-in/out, reservations, and guest inquiries. You will respond to guest needs, resolve issues, issue keys, and process payments while maintaining high service standards.

This role requires strong communication, basic math and cash handling, and availability to work all shifts, including weekends and holidays. Candidates must be 21+ and understand hotel operations.

Qualifications

• High school graduate or GED required.
• 1 year customer service experience required.
• Ability to communicate effectively with guests and staff.
• Basic math skills and cash handling experience.
• Familiar with MS Office, Outlook and internet.
• Willing to work any day, including weekends and holidays.
• Must be at least 21 years old.

Responsibilities

• Accurately creating reservations and checking guests in and out.
• Operate terminal and perform machine maintenance, including issuing keys and keeping area clean.
• Address guests by name and answer questions reflecting knowledge of the department and property.
• Assist supervisors with guests who have special needs to protect assets and enhance service.
• Observe and report unusual or suspicious behavior.
• Clean and maintain Front and Back of House work areas; inform others of supply shortages.
• Promote the Company Service Standards at all times.

Skills

Communication skills

Math skills

Cash handling

Microsoft Office

Outlook

Team collaboration

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Circa Las Vegas is seeking a Front Desk Agent to provide outstanding guest service during check-in/out, reservations, and guest inquiries. You will respond to guest needs, resolve issues, issue keys, and process payments while maintaining high service standards.

This role requires strong communication, basic math and cash handling, and availability to work all shifts, including weekends and holidays. Candidates must be 21+ and understand hotel operations.