Guest Experience Front Desk Specialist

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Morongo Casino Resort & Spa seeks a Front Desk Agent to warmly greet guests and manage check-in and check-out with efficiency and courtesy. You will handle room keys, promote resort offerings, and provide local information while maintaining 4-star service standards.

The role emphasizes cash handling accuracy, strong communication, and a professional demeanor in a fast-paced, guest-focused environment with flexible shifts.

Qualifications

• Excellent interpersonal and verbal communication skills in person and over the phone.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Experience with property management systems (PMS) and cash handling procedures.

Responsibilities

• Warmly greets guests and provides a personalized welcome experience.
• Facilitates efficient check-in and check-out for guests.
• Issues room keys and guides guests to Bell Attendants for escorting services.
• Promotes resort offerings and room upgrades to enhance guest experience.
• Answers guest inquiries promptly and courteously over the phone.
• Handles guest billing, payments, and transactions accurately.

Skills

Interpersonal skills

Excellent communication

Customer service

Professional demeanor

Multitasking

Cash handling

Education

Associate degree in Hospitality or related field

1 year front desk experience

Tools

PMS

POS

Job description

Morongo Casino Resort & Spa seeks a Front Desk Agent to warmly greet guests and manage check-in and check-out with efficiency and courtesy. You will handle room keys, promote resort offerings, and provide local information while maintaining 4-star service standards.

The role emphasizes cash handling accuracy, strong communication, and a professional demeanor in a fast-paced, guest-focused environment with flexible shifts.